Patient Access Representative | Thief River Falls Medical Center | 40 hrs/wk

Sanford Health•Thief River Falls, MN

1d•$16 - $23•Onsite

About The Position

Sanford Health is seeking a Patient Access Representative to provide extraordinary customer service and create a welcoming, safe experience for patients, whether they are contacting the clinic by phone or visiting in person. The role is based at Thief River Falls Medical Center and is scheduled for 40 hours per week, Monday through Friday, 7:30 a.m. to 4:00 p.m. The representative handles patient registration, scheduling, and related administrative work. Duties include greeting patients, verifying demographics, processing documents and signatures, establishing financial responsibility, collecting payments, coordinating appointments and referrals, arranging interpreter services, and operating a multi-line phone. Additional duties may include preparing charts, assisting with patient financial assistance, coordinating telemedicine appointments, making reminder calls, supporting hospital admissions, and performing general office tasks.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
BLS certification may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology knowledge is helpful.
Medical office experience is preferred.
Six months of customer service experience is desired.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents, as needed.
Initiate and collaborate on patient financial assistance, as needed.
Track patient visits and manage health information on patient accounts, as needed.
Compile, distribute, administer, and score assessments, as needed.
Coordinate telemedicine appointments and make appointment reminder calls, as needed.
Assist with hospital admissions and general office duties, such as making copies or sending faxes, as needed.