Patient Access Representative - Per Diem

Geisinger • Pottsville, PA

4d • Onsite

About The Position

The Patient Access Representative provides front-line support to the department and coordinates office activities effectively and efficiently. The role greets and registers patients, supports checkout, and schedules future appointments as applicable. Work is typically performed in an office environment. The position is per diem and scheduled for day shifts, with zero scheduled weekly hours. The representative is accountable for fulfilling job-specific obligations and following organizational policies and procedures.

Requirements

• High school diploma or equivalent (GED) required.
• Maintain confidentiality and comply with organizational and HIPAA guidelines.
• Meet productivity and quality performance expectations.

Nice To Haves

• At least one year of related work experience (preferred).

Responsibilities

• Check patients in for appointments and accurately verify demographic information.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
• Read and interpret insurance responses and assign primary, secondary, and tertiary insurance according to applicable guidelines.
• Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
• Explain financial obligations and collect fees when appropriate, including copays, deductibles, and coinsurance.
• Explain and complete required regulatory forms with patients.
• Schedule follow-up appointments, including specialty or ancillary services when possible.
• Process messages about appointments, referrals, prescriptions, and complaints received through multiple channels.
• Post cash according to department guidelines.
• Follow organizational and HIPAA privacy practices, confidentiality requirements, and patient-rights guidelines.
• Independently work account queues to ensure timely resolution.
• Maintain productivity and quality performance expectations.
• Perform medical-record maintenance and releases accurately.
• Assist with referrals and pre-certifications at the time of the encounter.
• Use and maintain patient recall and reschedule lists appropriately.

Benefits

• 401(k) plan with automatic Geisinger contributions.
• Free Care.com membership with discounted backup care.
• Employee Assistance Program offering care referrals, legal guidance, mental health visits, work-life support, and digital self-help tools.
• MyHealth Rewards wellness program.
• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partner coverage.
• Collaborative, cooperative, and collegial work environment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED