Per Diem Patient Access Representative
About The Position
Optum is seeking a Per Diem Patient Access Representative to provide patient-oriented service in a clinical or front office setting. The role performs clerical and administrative duties related to patient care, including greeting and checking in patients, answering phones, collecting payments, processing paperwork, and other front office tasks in a fast-paced, customer-oriented clinical environment. The office is located at 350 W. Thomas Rd., Phoenix, AZ, at St. Joe’s Hospital. The position is 100% onsite and per diem, with weekday shifts available from 9:00 a.m. to 2:00 p.m. and 12:00 p.m. to 5:00 p.m. New hires receive four weeks of paid training, scheduled Monday through Friday from either 8:00 a.m. to 4:30 p.m. or 7:00 a.m. to 3:30 p.m. The role involves communicating with patients and families to complete registration, collecting and verifying patient and insurance information, processing referrals and authorizations, discussing financial obligations, and supporting appointment scheduling. The representative also responds to patient inquiries compassionately, reviews patient data reports, resolves inconsistencies, and maintains knowledge of registration requirements across hospital areas.
Requirements
- High school diploma or GED.
- At least 1 year of experience in a customer service role, such as hospital, office, or phone support.
- Intermediate proficiency with Microsoft Office products.
- Ability to work 100% onsite at St. Joe’s Hospital, 350 W. Thomas Rd., Phoenix, AZ.
- Ability to work per diem on weekdays within the 9:00 a.m.–2:00 p.m. or 12:00 p.m.–5:00 p.m. shifts.
- Must be at least 18 years old.
- Strong interpersonal, communication, and customer service skills.
- Ability to stand for long periods (10 to 12 hours) while using a workstation on wheels and phone/headset.
Nice To Haves
- Experience in a hospital patient registration department, physician office, or other medical setting.
- Experience requesting and processing financial payments.
- Experience with insurance reimbursement and financial verification.
- Working knowledge of medical terminology.
- Understanding of insurance policies and procedures.
- Ability to perform basic mathematics for financial payments.
Responsibilities
- Communicate with patients and families in person or by phone to complete registration, collect demographics and health information, and verify insurance eligibility and benefits.
- Use computer systems to enter, access, or verify patient data in real time, ensuring accuracy and completeness.
- Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage and benefits, create price estimates, and complete reverifications as needed.
- Collect patient co-pays and discuss patients’ out-of-pocket financial obligations.
- Identify outstanding balances from previous visits and attempt to collect amounts due.
- Collect information from patients and referring provider offices to confirm and create scheduled appointments for patient services before hospital discharge.
- Respond to patient and caregiver inquiries about routine and sensitive topics in a compassionate and respectful manner.
- Generate, review, and analyze patient data reports, and follow up on issues and inconsistencies.
- Maintain current knowledge of registration requirements for Main Admitting, OP Registration, ED Registration, Maternity, Rehabilitation, and other areas.
Benefits
- Four weeks of paid training.
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution, subject to eligibility requirements.
- $2,000 sign-on bonus for eligible external applicants.
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What This Job Offers
Education Level
High school or GED
