Patient Access Representative (Part time)

Redeemer Health•Abington Township, PA

About The Position

The Patient Access Representative facilitates an intentional, personalized, high-quality, and efficient experience for patients, visitors, and families arriving for and departing from services. The role maintains a visible presence at facility entry and departure areas, manages patient flow by monitoring and anticipating arrivals and departures, coordinating multiple service schedules, planning logistics, and maintaining situational awareness. The representative registers patients for outpatient diagnostic services, obtains and verifies patient information, checks insurance information, confirms required referrals and authorizations, collects patient responsibility at the time of service, and completes assigned work-list tasks. The position contributes to Redeemer Health’s mission and values, including respect, compassion, justice, hospitality, a holistic approach, stewardship, and collaboration.

Requirements

High school diploma or GED; official proof of completion must be provided.
Positive, action-oriented attitude.
Ability to problem-solve, improvise, and implement solutions in high-pressure or time-sensitive situations.
Passion for individualizing and ensuring a positive, meaningful experience.
Compassion and sensitivity to patients’ emotional, spiritual, physical, and health care needs.
Desire to build and develop relationships that enhance each person’s health care experience beyond the health care environment.
Excellent communication and interpersonal skills.
Creativity and imagination.
Ability to collaborate and work with a team of health care providers.
Excellent computer and technology skills, including application ability.

Nice To Haves

Knowledge of medical terminology and insurance requirements.

Responsibilities

Facilitate a personalized, high-quality, and efficient experience for patients, visitors, and families.
Maintain a visible presence at facility entry and departure areas.
Manage patient flow by monitoring and anticipating arrivals and departures.
Analyze multiple service schedules, plan logistics, and maintain situational awareness.
Register patients for outpatient diagnostic services.
Obtain and verify patient information.
Verify insurance information and ensure required referrals and authorizations are on file.
Collect patient responsibility at the time of service.
Complete assigned work-list tasks.
Perform the role in keeping with Redeemer Health’s mission and values.