Patient Access Representative - Per Diem

Geisinger • Wilkes-Barre, PA

1d • Onsite

About The Position

The Patient Access Representative provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers patients, supports check-out, and schedules follow-up appointments as applicable. Work is typically performed in an office environment. The representative is accountable for meeting job-specific obligations and complying with organizational policies and procedures.

The position is per diem and is located at Geisinger Wyoming Valley (GWV), with evening shifts and zero scheduled weekly hours. High school diploma or GED is required. One year of related work experience is preferred.

Requirements

• High school diploma or equivalent (GED).
• Skills in clinic support services, communication, computer literacy, customer service, health information systems (HIS), HIPAA compliance, multitasking, organizing, and teamwork.

Nice To Haves

• At least one year of related work experience.

Responsibilities

• Check patients in for appointments and accurately verify demographics.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
• Provide kiosk support to facilitate check-in where applicable.
• Apply insurance guidelines and ranking requirements to assign primary, secondary, and tertiary insurance for each encounter; read and interpret insurance responses.
• Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
• Explain patients’ financial obligations and collect fees, copays, deductibles, and coinsurance as appropriate.
• Explain and complete required regulatory forms with patients.
• Schedule follow-up appointments, including specialty or ancillary services when possible.
• Process messages from multiple channels regarding appointment, referral, prescription, and complaint requests from patients or physicians.
• Notify patients or guarantors of anticipated financial responsibility and collect payments as appropriate.
• Post cash according to department guidelines.
• Independently work account queues to ensure timely resolution.
• Meet productivity and quality performance expectations.
• Maintain medical records accurately and process releases.
• Assist with referrals and pre-certifications at the time of the encounter.
• Maintain and use patient recall and reschedule lists appropriately.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partner benefits.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Education Level: High school or GED