Patient Access Representative | Behavioral Health | 40hrs/week

Sanford Health•Bemidji, MN

23d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative to provide extraordinary customer service and create a welcoming, safe experience for patients as a first point of contact, either by phone or in the clinic. The role supports patient registration, scheduling, and related administrative and financial processes.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
May require BLS certification for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical terminology knowledge.
Experience in a medical office setting.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain necessary signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims when needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services and check patients in and out.
Operate a multi-line phone and, as needed, resolve work queue issues, manage recall and waitlists, and provide switchboard services by calling codes and paging providers.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Support hospital admissions and office duties such as copying and faxing.