Patient Access Representative | Surgical Associates | 40hrs/week

Sanford Health•Sioux Falls, SD

10h

About The Position

Sanford Surgical Associates Clinic is located in the Surgical Towers on the Sanford campus. It is a complex clinic providing care for a wide range of general surgical cases and supporting the Bariatric Program. The Patient Access Representative plays a key role in helping patients access care and is a front-facing position involving in-person patient registration and scheduling, as well as phone communications. The primary responsibility is to provide extraordinary customer service with every interaction as the first point of contact for patients. The representative helps create a welcoming and safe environment in the clinic and over the phone.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require Basic Life Support (BLS) for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through registration work queues, as applicable.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as applicable.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and sending faxes.