Patient Access Rep - Imaging - Full Time

Kingman Regional Medical Center•Kingman, AZ

About The Position

The Patient Access Representative completes patient registration processes under management direction, including verifying benefits, discharging patients, collecting copayments and other payments, balancing accounts, and performing general data entry. The role supports KHI’s vision of being among the kindest, highest-quality health systems in the country. The representative provides customer service throughout patient interactions and assists with preregistration, registration, scheduling, rescheduling, and discharge. This includes updating patient records in the electronic health record (EHR), verifying insurance eligibility and benefits, obtaining required pre-authorizations, ensuring documents are complete and scanned, obtaining signatures, and managing patient payments. The role also processes and balances daily cash, uses insurance eligibility and audit tools, reports and corrects variances in the EMR, and meets defined quality performance goals. The representative may float to other work areas and is expected to work nights, weekends, holidays, and extended hours when needed, as well as participate in an assigned rotating on-call schedule. The position has possible, but not routine, exposure to blood, body fluids, or tissues. Physical requirements include reaching, lifting, bending, kneeling, squatting, standing, walking, and sitting for the full scheduled shift, and using telephone and computer equipment for most of the day.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a customer service position and/or office setting.
American Heart Association BLS certification.
Ability to multitask, prioritize appropriately, and manage time efficiently.
Effective oral and interpersonal communication skills.
Ability to use technological resources, including telephone, computer hardware, software programs, fax, and scanner.
Ability to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift.
Ability to use telephone and computer software and hardware for most of the shift (90% of the day).
Able to work nights, weekends, holidays, and extended hours when needed, and participate in an assigned rotating on-call schedule.

Nice To Haves

Previous experience in healthcare registration, scheduling, and/or authorizations.

Responsibilities

Provide excellent customer service, support patient satisfaction, and adhere to the Behavioral Expectations Agreement.
Field and direct incoming calls and respond to patient and staff inquiries.
Refer patient accounts to financial counselors when further explanation or education is needed, including for denied authorizations, out-of-pocket liabilities, coverage options, and payment plans.
Assist coworkers, support department efficiency and positive customer feedback goals, and participate in ongoing process improvement activities.
Float to other work areas as requested and participate in the assigned rotating on-call schedule to obtain or provide coverage.
Preregister, register, schedule, reschedule, and discharge patients according to established guidelines.
Enter new patient data, verify and update patient records, confirm EHR completeness, and make changes as necessary.
Verify insurance eligibility and benefits within KHI’s required timeframe.
Obtain pre-authorizations from third-party payers when needed and in accordance with payer requirements.
Ensure required information and documents—including insurance cards, photo IDs, physician orders, and other admission documents—are complete and scanned into the EHR.
Obtain signatures on required forms.
Manage copayments, deductibles, allowances, and other patient payments as instructed.
Balance daily cash and complete the daily cash log, bank deposit slip, and reports to Patient Financial Services.
Use insurance eligibility and audit tools accurately and report and correct variances within the EMR.
Collect upfront copayments and deductibles and secure deposits for self-pay and high accounts.
Meet defined quality performance goals.
Perform other duties as assigned to support the effectiveness of the department and organization.