Patient Access Rep - Full Time - Rotation

Cayuga Medical Center

7d•$18 - $21•Onsite

About The Position

The Patient Access Rep is responsible for registering patients who access services across the System, with an emphasis on patient access and satisfaction, accurate insurance and demographic verification, and point-of-service collections. The role requires maintaining confidentiality, professionalism, and ethical conduct. It is based at Arnot Ogden Medical Center in Patient Registration Services and is scheduled for 40 hours per week on a Monday-through-Sunday rotation. The position includes collecting and verifying registration information, distributing patient materials, obtaining required signatures, collecting patient cost-sharing amounts, entering and reconciling orders, obtaining applicable precertification, coordinating bed use with Nursing Services or designees, and coordinating centralized scheduling. Provider CPR certification is required within 90 days of hire.

Requirements

High school diploma or equivalent experience.
Experience with computer applications.
Provider CPR certification required within 90 days of hire.
Ability to perform light physical activity and interact with patients while sitting, walking, and using a computer.

Nice To Haves

At least six months of prior healthcare, finance, collection, or billing experience.
Six months to one year of experience desired, preferably in a healthcare setting.
Medical terminology and coding experience is beneficial.

Responsibilities

Register patients accurately and maintain regulatory and functional knowledge of information required for registering patient types in the database to support timely, accurate reporting and billing.
Distribute patient-related materials and obtain patient or designee signatures on required consents, permits, financial forms, and charity applications when applicable.
Collect patient-owed cost-sharing amounts, including copays, deductibles, coinsurance, and full costs for non-covered or self-pay services, in accordance with Service Standards; refer patients to financial assistance when applicable; complete end-of-day cash-out procedures and document copay collections.
Enter orders for applicable services, including Observation, Laboratory, Radiology, Therapy, and physician services; contact relevant departments as needed and reconcile ordered services promptly and accurately to avoid revenue loss.
Obtain precertification status for applicable services, including Same Day Surgery accounts, outpatient Radiology and Cardiology tests, physician services, or Pharmacy services.
Coordinate efficient use of available inpatient, observation, and skilled beds with Nursing Services or a designee while following registration and order-entry standards.
Coordinate centralized scheduling using applicable databases, ensure the appropriate department or physician receives relevant information, and assist with maximizing schedule capacity.