Patient Access Rep

Panorama Orthopedics & Spine Center • Golden, CO

10h • $18 - $23

About The Position

The Patient Access Representative is the first point of contact for patients entering the healthcare facility and supports an efficient patient registration and financial intake process. The role gathers and verifies patient demographic, financial, and insurance information; documents information in the Electronic Health Record (EHR); verifies insurance eligibility; obtains prior authorizations when required; schedules and confirms appointments; and explains financial responsibilities and payment options. The representative works with patients, providers, insurance companies, and clinical and administrative staff to address questions and resolve patient-access issues while maintaining confidentiality and adhering to HIPAA regulations.

The position is with Panorama Orthopedics & Spine Center, a multidisciplinary orthopedic and spine practice within UMP, a physician-led organization. The organization emphasizes Accountability, Excellence, Teamwork, Respect, and Integrity and seeks team members who contribute to a positive, professional workplace and patient experience.

Requirements

• Excellent verbal and written communication skills for interacting with patients, families, and colleagues.
• High level of accuracy when entering patient information and verifying insurance details.
• Ability to troubleshoot and resolve patient registration and insurance coverage issues.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Understanding of and adherence to HIPAA regulations and patient privacy requirements.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and patient management software.
• Ability to meet the position’s physical demands, including frequent lifting and carrying items weighing up to 30 pounds unassisted, frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting, and some heavy lifting, pushing, and pulling.
• Adequate hearing, clear speaking ability, visual acuity, and manual dexterity to perform the duties described.

Nice To Haves

• Patient Access certification, such as Certified Healthcare Access Associate (CHAA); preferred but not required.
• Previous experience in a healthcare setting, particularly in patient registration, insurance verification, or customer service.
• Experience with Electronic Health Records (EHR) and scheduling software.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Collect and enter demographic and insurance details into the Electronic Health Record (EHR) system.
• Ensure required forms are completed accurately and on time.
• Verify patient insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services when required by insurance providers.
• Resolve discrepancies in insurance or coverage information with patients or insurance companies.
• Schedule appointments based on physician availability and patient needs.
• Provide pre-appointment instructions and information, confirm appointments, and assist with rescheduling.
• Inform patients about co-pays, deductibles, insurance benefits, and expected financial responsibility before service delivery.
• Assist patients with payment options, payment plans, and financial assistance programs as necessary.
• Act as a liaison among patients, healthcare providers, and insurance companies.
• Address patient questions and concerns regarding appointments, billing, and insurance coverage.
• Handle sensitive patient information confidentially and adhere to HIPAA regulations.
• Collaborate with clinical and administrative staff to support a seamless patient experience.
• Help resolve operational issues related to patient access.

Benefits

• Healthcare plan options, including PPO, HDHP, and Surest plans, with a $100-per-month tobacco-free discount.
• Dental and vision insurance.
• 401(k) with annual employer contributions.
• HSA/FSA options.
• Short- and long-term disability coverage.
• Life and AD&D coverage.
• Legal assistance.
• Employer-paid Employee Assistance Program (EAP).
• Up to four weeks of paid time off starting out, increasing with tenure.
• Seven paid holidays and two floating holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed