Patient Access Rep

Roswell Park Comprehensive Cancer Center

About The Position

The Patient Access Representative helps patients navigate the initial steps of receiving cancer care at Roswell Park Comprehensive Cancer Center. The role serves as a connection point for patients, families, referring providers, and clinical teams, ensuring patients are scheduled appropriately, have necessary information before their visits, and can access care smoothly and efficiently. The representative provides accurate, timely, and compassionate service while helping remove barriers to care.

Requirements

High school diploma or high school equivalency diploma (GED).
One year of full-time experience in patient registration, patient scheduling, insurance verification, or a related healthcare support role, or successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center.
Degrees must be conferred by an accredited school, college, or university, or an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Nice To Haves

Experience with patient registration and appointment scheduling.
Experience verifying insurance coverage and/or performing basic financial clearance activities.
Strong customer service experience in healthcare or another service-focused environment.
Proficiency with Microsoft Office applications and healthcare software systems.
Excellent communication, organizational, and multitasking skills.
Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

Welcome and guide patients through registration and appointment scheduling.
Coordinate new and returning patient visits, including pre-visit testing and diagnostic appointments.
Communicate with patients, families, referring providers, and clinical teams to support a seamless experience.
Collect and verify patient information accurately and efficiently.
Review insurance information and assist with eligibility verification and financial clearance.
Support patient admissions and other access-related activities as needed.
Provide timely, compassionate service and clear communication to help remove barriers to care.