Patient Access Representative - School-Based

Cincinnati Children’s Hospital • Pleasant Hill, CA

7d • Onsite

About The Position

The Patient Access Representative supports patient safety, customer service, confidentiality, regulatory compliance, and revenue-cycle processes. The role helps patients, families, staff, and external agencies complete patient registration, admission, and scheduling accurately; investigates and resolves requests and problems according to Cincinnati Children’s policies and procedures; and contacts outside representatives for information or assistance. The representative safeguards patient and family medical and financial information, accesses only records needed for the role, completes and authenticates required compliance documents, and ensures necessary data, information, and forms are obtained and accurately entered into the appropriate systems. The position rotates between the Pleasant Hill and Midway CPS locations.

Requirements

• High school diploma or equivalent.
• No directly related experience is required.

Responsibilities

• Identify patients correctly and identify special needs; prepare isolation precautions for patients with infectious disease indicators.
• Assist patients, families, staff, and external agencies with accurate patient registration, admission, and scheduling.
• Investigate and resolve customer requests, questions, or problems according to CCHMC policies and procedures.
• Contact outside representatives to request information or assistance in resolving problems.
• Maintain confidentiality and safeguard patient and family personal medical and financial information during collection, use, and storage.
• Access only information and records necessary to perform the position’s responsibilities.
• Complete and authenticate documents and questionnaires required for compliance with regulatory agencies, including JCAHO, CMS, and ODH.
• Support Revenue Cycle, Health Information Management, and Regulatory functions by obtaining necessary data, information, and forms and entering them accurately into the appropriate system.
• Explain system errors to management or recommend system changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED