Patient Services Representative - School Based Health

Lifepoint Health • Manchester, TN

4d • Onsite

About The Position

The Patient Services Representative serves as the primary front-office representative for a school-based healthcare clinic in Portland, Tennessee. The role supports an innovative program partnering with seven local schools to provide medical care to students, while also serving individuals and families in the community. The representative independently manages front-office operations while clinical staff provide care at participating schools, and works with the nurse practitioner and clinical team to support coordinated care and efficient practice operations.

Requirements

• High school diploma or equivalent.
• Working knowledge of medical insurance, including eligibility verification, patient registration, and accurate guarantor information.
• Strong communication, customer service, and organizational skills.
• Ability to work independently, prioritize competing responsibilities, and exercise sound judgment.
• Comfort working with pediatric patients, families, and individuals from diverse backgrounds.
• Proficiency with computers, electronic records, and general office technology.
• Ability to maintain patient confidentiality and work effectively in a fast-paced, evolving healthcare environment.

Nice To Haves

• Two or more years of medical office experience, preferably in primary care, family medicine, or pediatrics.
• Experience processing medical referrals and insurance pre-certifications.
• Familiarity with electronic medical records (EMR) and medical scheduling systems.
• Bilingual communication skills in English and Spanish.
• Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.

Responsibilities

• Manage patient check-in and check-out, appointment scheduling, incoming calls, and patient messages.
• Verify insurance coverage and maintain accurate patient demographic, guarantor, and registration information.
• Collect and post co-pays, deductibles, and outstanding patient balances, and communicate financial responsibilities to patients.
• Coordinate patient referrals, insurance pre-certifications, and appointments for specialty care, imaging, therapy, and other recommended services.
• Support the school-based healthcare program serving students across seven Portland-area schools, as well as individuals and families in the community.
• Maintain electronic patient records, including chart preparation, document scanning, and data entry.
• Collaborate with the nurse practitioner and clinical staff to coordinate patient care and maintain efficient daily operations.
• Independently manage front-office responsibilities while clinical team members provide care at participating schools.
• Perform additional administrative and clerical duties as needed to support the practice.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED