Patient Services Representative - School Based Health

Lifepoint Health • Gallatin, TN

3d • Onsite

About The Position

The Patient Services Representative serves as the primary front-office representative for a school-based healthcare clinic in Portland, Tennessee. The clinic is part of a growing pilot program that partners with seven local schools to make medical care more accessible to students, families, and the surrounding community. The representative independently manages front-office responsibilities while clinical team members provide care at participating schools, and collaborates with the nurse practitioner and clinical staff to coordinate care and support efficient daily operations.

Requirements

• High school diploma or equivalent.
• Working knowledge of medical insurance, including eligibility verification, patient registration, and accurate guarantor information.
• Strong communication, customer service, and organizational skills.
• Ability to work independently, prioritize competing responsibilities, and exercise sound judgment.
• Comfort working with pediatric patients, families, and individuals from diverse backgrounds.
• Proficiency with computers, electronic records, and general office technology.
• Ability to maintain patient confidentiality and work effectively in a fast-paced, evolving healthcare environment.

Nice To Haves

• Two or more years of medical office experience, preferably in primary care, family medicine, or pediatrics.
• Experience processing medical referrals and insurance pre-certifications.
• Familiarity with electronic medical records (EMR) and medical scheduling systems.
• Bilingual communication skills in English and Spanish.
• Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.

Responsibilities

• Manage patient check-in and check-out, appointment scheduling, incoming calls, and patient messages.
• Verify insurance coverage, update patient demographics and guarantor information, and complete patient registration.
• Collect and post co-pays, deductibles, and outstanding patient balances, and communicate financial responsibilities to patients.
• Coordinate patient referrals, insurance pre-certifications, and appointments for specialty care, imaging, therapy, and other recommended services.
• Maintain electronic patient records, including chart preparation, document scanning, and data entry.
• Collaborate with the nurse practitioner and clinical staff to coordinate patient care and maintain efficient daily operations.
• Independently manage front-office responsibilities while clinical team members provide care at participating schools.
• Perform additional administrative and clerical duties as needed to support the practice.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED