Patient Access Rep | Primary Care | Full Time

Tamarack Health Careers•Hayward, WI

About The Position

The Patient Access Representative performs admission functions for all patients, including admissions and outpatient procedures. The role obtains and verifies patient information, checks insurance eligibility, and obtains signatures on general consent. The representative communicates with patients and staff in person and by phone, provides information about billing, the complaint process, patient rights, HIPAA, and visiting hours, and distributes organizational literature. In the clinic setting, the role also schedules appointments, handles referrals, monitors providers’ schedules, and addresses pre-appointment communications.

Requirements

Excellent verbal and written communication skills for communicating with patients and staff in person and over the phone.
High school graduation or equivalent preferred.
Some administrative or clerical experience preferred.

Nice To Haves

High school graduate or equivalent.
Some administrative or clerical experience.

Responsibilities

Perform admission functions for all patients, including admissions and outpatient procedures.
Verify insurance eligibility.
Interview patients or their representatives for unscheduled admissions to collect or verify personal information, emergency contact numbers, and insurance information.
Obtain signatures on general consent.
Provide patients or representatives with information about billing, the complaint process, patient rights, HIPAA, and visiting hours.
Distribute organizational literature.
Collect and record payments and forward them to Patient Financial Services.
Refer patients to the Patient Financial Counselor when financial arrangements are needed.
Answer phone calls and communicate information to the appropriate person.
Maintain supplies in a neat and orderly environment.
Support the orientation and onboarding of new employees.
Schedule appointments and handle referrals in the clinic setting.
Monitor providers’ schedules.
Address pre-appointment communications.
Perform other duties as assigned.