Patient Access Representative, Per-Diem, 3rd Shift, Patient Accounts

Day Kimball Healthcare • Putnam, CT

2d • $19 - $26

About The Position

Day Kimball Health is hiring a Patient Access Representative for its Patient Accounts Department in Putnam, Connecticut. Under the direction of the Patient Access Manager, this role obtains and verifies patient demographic, insurance, and other information for hospital records. The representative informs patients about hospital and regulatory policies related to patient care and collection practices, and serves as a communication liaison for patient services and access. The role supports front-end revenue cycle management through registration for emergency, scheduled outpatient, and inpatient procedures. This is a per-diem night-shift position with a minimum requirement of 32 hours per month; weekend work may be required if applicable.

Day Kimball Health describes its workplace as supportive and collaborative, with a culture of teamwork, professionalism, and mutual respect. The organization is a nonprofit, integrated healthcare provider serving Northeastern Connecticut and states its commitment to high-quality, accessible, compassionate care and employee growth. It is an affirmative action and equal opportunity employer and a smoke-free environment.

Requirements

• Excellent customer service skills.
• Computer literacy.
• High school graduation or equivalent preferred.
• Two years of customer service experience preferred.
• Knowledge of healthcare insurance preferred.
• Knowledge of medical terminology preferred.

Nice To Haves

• High school graduate or equivalent.
• Two years of customer service experience.
• Knowledge of healthcare insurance.
• Knowledge of medical terminology.

Responsibilities

• Register patients for emergency, scheduled outpatient, and inpatient procedures as part of front-end revenue cycle management.
• Obtain and verify patient demographic, insurance, and other information for hospital records.
• Apply extensive knowledge of insurance and demographic information that supports the revenue cycle.
• Greet patients, relatives, and patient representatives and act as a communication liaison for patient services and access.
• Address current and new regulatory requirements for state, federal, and commercial payors.
• Follow ABN and co-payment collection practices.
• Inform patients about hospital and regulatory policies related to patient care and collection practices.

Benefits

• Accrued sick time.
• Paid sick leave.
• Pay-for-performance opportunities.
• Shift differentials for eligible evening, night, and weekend shifts, where applicable.
• Career growth, leadership development, and mentorship.
• 401(k) retirement plan with eligible employer contributions.
• Pet insurance.
• Employee wellness programs, recognition events, and Food Truck Fridays.
• Weekly pay.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED