Patient Access Representative | MB3 | 8 hrs/weekly

Sanford Health•Sioux Falls, SD

1d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative to provide extraordinary customer service and create a welcoming, safe experience for patients, both by phone and in the clinic. This position is part of the overnight MB3 team, working 9:30 p.m. to 6:00 a.m. every other Friday and Saturday, with every other holiday required. The schedule is 8 hours per week. The role includes patient registration and scheduling tasks, along with other administrative and patient-support duties as needed. The representative may greet patients, verify demographics, process documents and signatures, help establish financial responsibility, collect payments, coordinate appointments and referrals, arrange interpreter services, and manage calls and work queues.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms.
Explain documents to patients and obtain signatures on required paperwork.
Establish and assign financial responsibility and assist with payment arrangements according to policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.