Main | PRN

Sanford Health•Sioux Falls, SD

1d•$16 - $23

About The Position

Sanford Health is hiring a PRN Patient Access Representative to provide customer service to patients and help create a welcoming, safe experience in person or by phone. This unscheduled role may involve working in multiple areas, including the Emergency Department, labor and delivery desk, and main hospital lobby. Availability may be needed for early mornings, midday, evenings, or overnight. Team members must work at least one full shift per month to maintain status.

Requirements

One year of work experience, preferably in a medical office setting.
Essential customer service skills.
Six months of customer service experience desired.
BLS certification may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect copayments, prepayments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through registration work queues, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services and check patients in and out.
Operate a multi-line phone and, as needed, resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and sending faxes.