Main | PRN

Sanford Health•Sioux Falls, SD

About The Position

The Patient Access Representative provides customer service to patients as a first point of contact, creating a welcoming and safe experience in person or by phone. The position may support multiple areas, including the Emergency Department, L&D desk, and main hospital lobby, in a fast-paced environment with changing workloads. This is an unscheduled PRN position, with opportunities to pick up early morning, mid-day, evening, or overnight shifts. A minimum commitment of one full shift per month is required to maintain status with the team. Responsibilities may include patient registration and scheduling, coordinating with nursing teams and providers, handling financial arrangements, and supporting administrative and patient-account workflows. The role may also include hospital admission, Telemed appointment coordination, reminder calls, and operating a multi-line phone or switchboard.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
May require BLS for certain locations or settings.

Nice To Haves

Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility and assist with arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services and check patients in and out.
Operate a multi-line phone; resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and health information management on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.