Patient Access Representative II - Full Time Temporary, Variable (Hollywood) - 10317

Southern California Hospitals•Los Angeles, CA

17d•$21 - $29

About The Position

The Patient Access Representative II arranges efficient and orderly admissions for inpatients and outpatients, collects accurate patient information, and informs patients of hospital policies and procedures. The role registers patients, completes admission documentation, verifies medical record and insurance information, helps ensure accounts are billable and authorizations are in place, and processes payments. It also operates the hospital PBX, directs incoming calls, and makes overhead or system announcements, including emergency-code announcements. The representative helps maintain a safe environment and protects confidential information.

Requirements

Two years of admitting office and/or PBX operator experience.
High school diploma or GED.
Basic understanding of medical terminology.
Excellent written and verbal communication skills in English.
Strong time-management skills.
Ability to multitask and maintain a work pace appropriate to the workload.
Computer literacy and proficiency.
Customer-service skills appropriate to the job.
Hospital Fire and Life Safety Card within 30 days of hire for Hollywood and Van Nuys locations.

Nice To Haves

Bilingual skills to communicate effectively with patients and families.

Responsibilities

Register patients according to department procedures and complete admission and consent forms accurately and thoroughly.
Verify medical record status using the Master Patient Index before entering patient information into Optimum; accurately enter the patient’s name, chief complaint, and other information.
Prepare patient financial folders and distribute copies to appropriate departments.
Ensure accounts are billable and pre-certification requirements are met when necessary.
Contact physicians’ offices for required pre-admission information and confirm that scheduled procedures have the necessary authorization.
Explain hospital payment policies, collect payments, and issue receipts.
Request and copy identification and insurance cards, verify insurance coverage and eligibility, and ensure each admitted patient receives an identification bracelet.
Operate the PBX, answer incoming calls, and transfer calls to the appropriate department or patient room professionally.
Make overhead and other hospital-system pages when required, including announcements and reports of emergency codes.
Ensure physicians are authorized to admit patients and refer physicians on the delinquency list to the hospital administrator or designee.
Provide a safe environment for patients, visitors, and others, and maintain confidentiality of patients, families, employees, and visitors.