Patient Access Representative I, .5 FTE, 3rd shift

Children's Wisconsin • Milwaukee, WI

6d

About The Position

Children’s Wisconsin is a nationally recognized health system dedicated to the health and well-being of children. The Patient Access Representative I welcomes patient families and obtains the registration and insurance information needed to register patients according to established department guidelines. The role helps ensure patient accounts move through the revenue cycle without registration-related errors, such as missing insurance verification or incomplete or inaccurate demographic information.

This position communicates with patients, families, and staff to support access to care and clinic operations. It enters and verifies registration information, assists families with self-check-in, collects required signatures and payments, and follows infection prevention protocols. The role is 0.5 FTE on third shift, from 11 p.m. to 7 a.m. The schedule alternates between Monday, Wednesday, and Saturday one week, and Wednesday and Friday the next week.

Requirements

• High school diploma, GED, or HSED.
• At least 1 year of customer service experience.
• Excellent organizational, analytical, and prioritizing skills to manage multiple tasks in a fast-paced environment.
• Ability to work independently or as part of a team.
• Ability to work weekend and holiday schedules and accommodate possible changes in hours or location.
• Computer and keyboard skills, knowledge of Microsoft Windows and basic word processing, and ability to troubleshoot basic PC issues.
• Accurate and speedy data-entry skills.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the ages of patients served.

Nice To Haves

• Epic experience.
• Prior experience in a healthcare setting.

Responsibilities

• Communicate promptly with patients, families, and staff to support seamless access throughout care delivery.
• Greet patient families proactively and help create a positive first contact with Children’s Wisconsin.
• Support clinic flow by monitoring patient location, communicating waiting-room placement and wait times, and relaying patient needs to care providers through appropriate channels.
• Engage Interpreter services when indicated in the Electronic Medical Record or requested by a patient family.
• Enter demographic and insurance registration information accurately and completely.
• Scan registration documents into the system as needed, obtain patient or family signatures, and collect co-pays and outstanding balances according to CHHS guidelines.
• Facilitate self-check-in through Welcome Kiosks and the concierge module.
• Positively identify patients and engage families in using self-service options.
• Follow infection prevention protocols and check for isolation and infection prevention alerts and notifications.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED