Patient Access Representative I, .5 FTE, 3rd shift

Children's Wisconsin • Milwaukee, WI

11d

About The Position

Children’s Wisconsin is a nationally recognized health system dedicated to the health and well-being of children. The Patient Access Representative I welcomes patient families and obtains the registration and insurance information needed to support accurate patient accounts and an error-free revenue cycle. The representative registers patients according to established department guidelines and helps families navigate the access process throughout care delivery.

This is a .5 FTE, third-shift position with a schedule of 11 p.m. to 7 a.m. Week 1 shifts are Sunday and Saturday; Week 2 shifts are Wednesday and Saturday. The role may require weekend and holiday work, and hours or location may sometimes change.

Requirements

• High school diploma, GED, or HSED.
• At least 1 year of customer service experience.
• Excellent organizational, analytical, and prioritization skills for working in a fast-paced environment and handling multiple tasks simultaneously.
• Ability to work independently or as part of a team.
• Ability to work weekends and holidays and accommodate possible changes in hours or work location.
• Knowledge of computers, keyboards, Microsoft Windows, and basic word processing; ability to troubleshoot basic PC issues.
• Accurate and fast data-entry skills.
• Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the ages of patients served.

Nice To Haves

• Epic experience.
• Prior experience in a healthcare setting.

Responsibilities

• Communicate promptly with patients, families, and staff to support seamless access throughout care delivery.
• Greet and engage patient families proactively to provide a positive first contact.
• Monitor patient location, communicate waiting room placement and wait times, and relay patient needs to care providers through appropriate channels to support clinic operations.
• Engage Interpreter services when indicated in the Electronic Medical Record or requested by a patient family.
• Enter demographic and insurance registration information accurately and completely.
• Scan registration documents as needed, obtain patient or family signatures, and collect co-pays or outstanding balances in accordance with CHHS guidelines.
• Facilitate self-check-in using Welcome Kiosks and the concierge module.
• Positively identify patients and engage families using self-service options.
• Follow infection prevention protocols and check isolation and infection prevention alerts and notifications.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED