Patient Access Representative I, .5 FTE, 3rd shift

Children's Hospital and Health System • Milwaukee, WI

4d

About The Position

Children’s Wisconsin is a nationally recognized health system dedicated to children’s health and well-being. The Patient Access Representative I welcomes patient families, obtains registration and insurance information, and registers patients according to department guidelines. The role helps ensure patient accounts move through the revenue cycle without errors related to insurance verification, demographic information, or other registration processes.

This is a .5 FTE, third-shift position, with hours from 11 p.m. to 7 a.m. The schedule alternates between Monday, Wednesday, and Saturday in Week 1 and Wednesday and Friday in Week 2.

Requirements

• High school diploma, GED, or HSED.
• At least 1 year of customer service experience.
• Excellent organizational, analytical, and prioritizing skills to handle multiple tasks in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to work weekend and holiday schedules, and possible changes in hours or work location.
• Knowledge of computers, keyboards, Microsoft Windows, and basic word processing; ability to troubleshoot basic PC issues.
• Accurate and fast data-entry skills.
• Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the ages of patients served.

Nice To Haves

• Epic experience.
• Prior experience in a healthcare setting.

Responsibilities

• Communicate promptly with patients, families, and staff to support seamless access throughout care delivery.
• Greet patient families proactively and help create a positive first contact with Children’s Wisconsin.
• Support clinic flow by monitoring patient location, communicating waiting-room placement and wait times, and relaying patient needs to care providers through appropriate channels.
• Engage interpreter services when indicated in the Electronic Medical Record or requested by a patient family.
• Enter demographic and insurance registration information accurately and completely.
• Scan registration documents into the system as needed, obtain patient or family signatures, and collect co-pays and outstanding balances in accordance with CHHS guidelines.
• Facilitate self-check-in through Welcome Kiosks and the concierge module.
• Positively identify patients and engage families in the use of self-service options.
• Follow infection prevention protocols and check for isolation and infection prevention alerts and notifications.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED