Patient Access Representative I, .5 FTE, 3rd shift

Children's Hospital and Health System • Milwaukee, WI

4d

About The Position

Children’s Wisconsin is a nationally recognized health system dedicated to children’s health and well-being. The Patient Access Representative I welcomes patient families and obtains the registration and insurance information needed to register patients according to department guidelines. The role helps ensure patient accounts move through the revenue cycle without registration-related errors, such as missing insurance verification or incomplete or inaccurate demographic information.

This position supports access to care by communicating with patients, families, and staff, helping clinic operations run smoothly, and accurately completing registration tasks. The schedule is 11 p.m. to 7 a.m., with a rotating schedule: Week 1: Tuesday and Friday; Week 2: Sunday, Tuesday, and Thursday. The position is 0.5 FTE.

Requirements

• High school graduate, or a Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• At least 1 year of customer service experience.
• Excellent organizational, analytical, and prioritization skills for working in a fast-paced environment with multiple simultaneous tasks.
• Ability to work independently or as part of a team.
• Ability to work weekend and holiday schedules and possible changes in hours or work location.
• Knowledge of computers and keyboards, Microsoft Windows, and basic word processing; ability to troubleshoot basic PC issues.
• Accurate and speedy data-entry skills.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the ages of patients served.

Nice To Haves

• Epic experience.
• Prior experience in a healthcare setting.

Responsibilities

• Communicate in a timely manner with patients, families, and staff to support seamless access throughout care delivery.
• Greet patient families proactively and help create a positive first contact with Children’s Wisconsin.
• Support clinic flow by monitoring patient location, communicating waiting room placement and wait times, and relaying patient needs to care providers through appropriate channels.
• Engage Interpreter Services when indicated in the Electronic Medical Record or requested by a patient family.
• Accurately and completely enter demographic and insurance registration information.
• Scan registration documents into the system as needed, obtain patient or family signatures, and collect co-pays or outstanding balances according to CHHS guidelines.
• Facilitate self-check-in through Welcome Kiosks and the concierge module.
• Positively identify patients and actively engage families in using self-service options.
• Follow infection-prevention protocols and check for isolation and infection-prevention alerts and notifications.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED