Patient Access Representative I, .5 FTE, 3rd shift

Children's Wisconsin • Milwaukee, WI

6d

About The Position

The Patient Access Representative I welcomes patient families and obtains the registration and insurance information needed to register patients according to established department guidelines. The role helps ensure patient accounts move through the revenue cycle without registration-related errors, including missing insurance verification or incomplete or inaccurate demographic information.

The representative communicates with patients, families, and staff to support access and clinic flow, greets families, shares waiting-room placement and wait-time information, and communicates patient needs to care providers. The role also enters and verifies registration details, scans documents, obtains signatures, collects co-pays and outstanding balances, supports self-check-in options, and follows infection-prevention protocols.

This position is 0.5 FTE, with hours from 11 p.m. to 7 a.m. The schedule alternates between Tuesday and Friday in Week 1, and Sunday, Tuesday, and Thursday in Week 2. Weekend and holiday availability is required, and hours or work location may sometimes change.

Requirements

• High school diploma, GED, or HSED.
• At least 1 year of customer service experience.
• Ability to work weekend and holiday schedules and accommodate possible changes in hours or location.
• Excellent organizational, analytical, and prioritization skills for a fast-paced environment with multiple simultaneous tasks.
• Ability to work independently or as part of a team.
• Computer and keyboard skills, familiarity with Microsoft Windows and basic word processing, and ability to troubleshoot basic PC issues.
• Accurate and efficient data-entry skills.
• Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the ages of patients served.

Nice To Haves

• Epic experience.
• Prior experience in a healthcare setting.

Responsibilities

• Communicate promptly with patients, families, and staff to support seamless access throughout care delivery.
• Greet patient families proactively and help create a positive first contact.
• Support clinic flow by monitoring patient location, communicating waiting-room placement and wait times, and conveying patient needs to care providers through appropriate channels.
• Engage interpreter services when indicated in the Electronic Medical Record or requested by a patient family.
• Enter demographic and insurance registration information accurately and completely.
• Scan registration documents as needed, obtain patient or guardian signatures, and collect co-pays and outstanding balances according to CHHS guidelines.
• Facilitate self-check-in through Welcome Kiosks and the concierge module.
• Positively identify patients and engage families using self-service options.
• Follow infection-prevention protocols and check isolation and infection-prevention alerts and notifications.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED