Patient Access Rep (Fox Chase)

Temple Health • Philadelphia, PA

14d

About The Position

Responsible for patient access functions across Ambulatory Care areas. The role includes patient check-in and check-out, registration, insurance verification, referral determinations, active account verification, demographic entry and verification, and scheduling appointments, lab and diagnostic services, and chemotherapy treatment through direct patient interaction and electronic scheduling worklists. The position rotates among point-of-service areas within the department and requires learning and applying processes specific to each situation. All activities must follow departmental and institutional protocols. The role is accountable for assigned outpatient functions under the direction of the Manager, Ambulatory Care Operations.

Requirements

• High school diploma or equivalent.
• Three years of experience in a related role; related experience in a fast-paced, professional customer-service role may be considered in conjunction with healthcare experience.

Responsibilities

• Perform patient check-in and check-out in Ambulatory Care areas.
• Complete registration activities, insurance verification, referral determinations, active account verification, and patient demographic entry and verification.
• Schedule new and follow-up appointments, lab and diagnostic services, and chemotherapy treatment through direct patient interaction and electronic scheduling worklists.
• Rotate among point-of-service areas within the department and apply the processes specific to each area and situation.
• Complete activities in accordance with departmental and institutional protocols.
• Accept responsibility and accountability for assigned outpatient functions under the direction of the Manager, Ambulatory Care Operations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED