Patient Access Rep
About The Position
Cardiovascular Institute of the South (CIS), part of Cardiovascular Logistics (CVL), is dedicated to advancing heart health and providing high-quality cardiovascular care. The Patient Access Rep serves as the first point of contact for patients and callers at an assigned CIS location. This role manages a high-volume, multi-line switchboard, schedules patient appointments, routes calls, and supports clinic operations. The position contributes to a positive patient experience through clear, responsive communication and helps clinical teams maintain continuity of care through accurate documentation and message routing.
Requirements
- Strong communication and listening skills with a customer-focused mindset.
- Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism.
- Ability to gather and document complete and accurate information.
- Reliability and adaptability, including willingness to support team needs.
Nice To Haves
- Experience with multi-line phone systems.
- Experience with scheduling software.
Responsibilities
- Serve as the first point of contact for patients and callers at the assigned CIS location.
- Manage a high-volume, multi-line switchboard accurately, efficiently, and professionally.
- Schedule patient appointments according to clinic guidelines and provider templates.
- Route calls promptly and accurately.
- Maintain accurate documentation and route messages within the medical record to support clinical teams.
- Meet or exceed call-handling and productivity metrics.
- Communicate with patients in a courteous, respectful, and compassionate manner.
- Support team needs to help ensure clinic success.
Benefits
- Choice of three health insurance plans
- Dental insurance coverage
- Vision insurance coverage
- 401(k) with company match and profit-sharing plan
- Company-paid short-term and long-term disability coverage
- Company-paid life insurance for you and your family
- Company-provided training and educational resources
- Eligibility for annual merit-based performance increases
- Accrued General Purpose Time (GPT)
- Eight company-paid holidays
- Company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
- Complimentary Employee Assistance Program (EAP) for employees and their dependents
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
