Patient Access Rep I - Imaging Registration and Operations - Full-Time, 10 Hour, On-Site, Day Shift

Cedars-Sinai•Los Angeles, CA

8d•$25 - $33•Onsite

About The Position

The Patient Access Representative I (PAR I) provides a welcoming patient experience and facilitates access to care across inpatient, outpatient, and emergency services. The role performs a variety of Patient Access activities and may be cross-trained in scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival and registration. The representative uses knowledge of insurance policies and procedures to determine eligibility, benefits, and authorization requirements; verify Third Party Liability, Medi-Cal/Medicare, and Workers Compensation eligibility; provide patient estimates; determine patient liability; and secure cash deposits such as co-pays, deductibles, and cash packages. This highly visible, patient-facing role is in a fast-paced environment involving direct patient interaction, changing workflows, multiple technology systems, and insurance-related conversations. It requires organization, clear communication, patience, professionalism, accuracy, and accountability while supporting a positive patient experience.

Requirements

High school diploma or GED.
At least one year of customer service experience; preferably in a healthcare or service-oriented setting.
Scheduling flexibility and timeliness, including weekend commitments.
Ability to interact directly with patients in a fast-paced setting, manage frequent workflow changes and multiple technology systems, communicate clearly, stay organized, and maintain accuracy and professionalism.

Nice To Haves

Associate degree or college diploma in Hospital Administration or equivalent.
At least one year of healthcare experience in Patient Access or Revenue Cycle, a physician office, a healthcare insurance company, or another revenue-cycle-related role.
EPIC EMR and insurance verification experience.

Responsibilities

Perform assigned Patient Access activities, including scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival and registration.
Obtain, verify, and update patient demographic and financial information, insurance eligibility, and benefits to support financial clearance and accurate system data.
Search the system for an existing medical record number or assign a new one without duplication, following the CSMC Patient Identification Policy.
Select appropriate referring, attending, admitting, and primary care physicians; recognize physician privileging issues and follow appropriate procedures.
Determine and explain patient estimates and financial obligations, and collect funds to meet individual and department cash collection goals.
Explain registration and consent forms to patients and obtain necessary signatures.
Maintain patient confidentiality.
Monitor and resolve WQs and Scorecard errors daily.
Follow state, federal, and regulatory requirements and CSMC policies specific to the admissions department.
Provide superior customer service in interactions with customers throughout the Cedars-Sinai Health System.