Patient Access Rep I - Imaging Registration and Operations - Full-Time, 10 Hour, On-Site, Day Shift

Cedars-Sinai Medical Center•Los Angeles, CA

7d•Onsite

About The Position

The Patient Access Representative I (PAR I) performs a variety of Patient Access activities for patients receiving inpatient, outpatient, and/or emergency services. The position supports functions across Patient Access, including scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival and registration. The role requires knowledge of insurance policies and procedures to determine eligibility, benefits, and authorization requirements; verify Third Party Liability, Medi-Cal/Medicare, and Workers’ Compensation eligibility; provide patient estimates; determine patient liability; and collect deposits such as co-pays, deductibles, and cash packages. The representative provides superior customer service in interactions with customers throughout the Cedars-Sinai Health System. This is a highly visible, patient-facing role in a fast-paced healthcare environment. The representative should be comfortable with direct patient interaction, frequent workflow changes, multiple technology systems, insurance-related conversations, and situations requiring patience, professionalism, and service recovery. The role calls for organization, clear communication, consistent use of available tools, and accountability for accuracy while supporting a positive patient experience. The position is full-time, on-site, and scheduled for 10-hour day shifts. The tentative schedule is Wednesday through Friday, 11:00 a.m. to 9:30 p.m., and Saturday, 9:00 a.m. to 7:30 p.m.; scheduling flexibility and weekend commitments are required.

Requirements

High school diploma or GED.
At least one year of customer service experience; healthcare or service-oriented setting preferred.
Scheduling flexibility and timeliness, including weekend commitments.
Ability to work in a fast-paced, patient-facing environment with frequent workflow changes and multiple technology systems.
Ability to communicate clearly, stay organized, use available tools consistently, and maintain accuracy and accountability.
Ability to handle insurance-related conversations and situations requiring patience, professionalism, and service recovery.

Nice To Haves

Associate degree or college diploma in Hospital Administration or equivalent.
At least one year of healthcare experience in Patient Access or Revenue Cycle, a physician office, a healthcare insurance company, and/or another revenue-cycle-related role.
EPIC EMR and insurance verification experience.

Responsibilities

Perform assigned Patient Access activities, including scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival and registration.
Obtain, verify, and update patient demographic and financial information and insurance eligibility and benefits to support financial clearance and accurate system data.
Search the system appropriately to locate a medical record number or assign a new one without duplication, following the CSMC Patient Identification Policy.
Select referring, attending, admitting, and primary care physicians appropriately; recognize physician privileging issues, including suspensions, and follow applicable procedures.
Determine and explain patient estimates and financial obligations, and collect funds to meet individual and department cash collection goals.
Explain registration and consent forms clearly and obtain necessary patient signatures.
Maintain patient confidentiality.
Monitor and resolve work queues (WQs) and Scorecard errors daily.
Follow state, federal, regulatory, and CSMC policy requirements applicable to the admissions department.
Provide customer service and support a positive patient experience through patient-facing interactions.