Patient Access Acute Registration
About The Position
A Patient Access Registration Specialist I provides customer service and facilitates patient and visitor registration and scheduling at Intermountain Health. The caregiver collects and enters accurate, complete information; verifies insurance and eligibility; collects co-pays and balances; and follows up on pending issues. The caregiver follows Intermountain Health policies and procedures and applicable federal and state requirements for patient privacy and confidentiality. The position is based at St James Hospital in Butte, Montana. The stated hourly pay range is $18.85–$25.61, with the actual rate dependent on experience. Scheduled weekly hours are listed as 0.
Requirements
- High school diploma or equivalent is preferred.
- Demonstrated proficiency with computers, including Microsoft Office, the internet, and email, is required.
- Customer service experience, preferably in a healthcare setting, is required.
- Ability to work in a fast-paced environment.
- Ability to see and read information, labels, and monitors and identify equipment and supplies.
- Ability to communicate and understand spoken information, alarms, needs, and issues quickly and accurately.
- Manual dexterity to manipulate equipment precisely, including frequent computer and phone use and cable setup.
- Ability to lift, push, pull, transport, bend, and work on hands and knees to set up or troubleshoot equipment and handle supplies, including heavy items.
- For roles requiring driving, ability to drive a vehicle and see and read signs, traffic signals, and other vehicles.
Nice To Haves
- Experience with Epic.
Responsibilities
- Greet and assist patients and visitors courteously and professionally.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of service.
- Provide information about financial assistance, payment plans, and charity care.
- Explain consent forms, policies, and disclosures and obtain signatures.
- Provide directions, maps, and parking information.
- Coordinate with clinical and administrative staff to support smooth patient flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues, including prior authorizations, referrals, and pre-certifications.
- Follow applicable organizational policies and procedures and federal and state requirements regarding patient privacy and confidentiality.
Benefits
- Intermountain describes a comprehensive benefits package with programs intended to support well-being across physical, mental, and other aspects of life; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
