Patient Access Registrar - Outpatient Rehab

Trinity Health•Fort Lauderdale, FL

About The Position

The Patient Access Registrar works in Ambulatory Care / PT Rehab Registration. This is a full-time role with eight-hour day shifts, five days per week; the workdays may fall on any day of the week. The registrar obtains accurate patient financial and demographic information, supports patient inquiries, completes financial and insurance-related processes, coordinates with payors and internal teams, collects payments, and prepares required reports. The role calls for excellent customer service, communication, organizational, and multitasking skills. A high school diploma or GED is required. An associate degree, or being in the process of obtaining one, is preferred. Certified Patient Account Technician (CPAT) certification is preferred but not required. Holy Cross Health describes its mission as serving communities with a compassionate, transforming healing presence and providing compassionate, holistic, person-centered care. It is a member of Trinity Health and an equal opportunity employer.

Requirements

High school diploma or GED.
Excellent customer service, communication, and organizational skills, with the ability to multitask.

Nice To Haves

Certified Patient Account Technician (CPAT) certification.
Associate degree, or being in the process of obtaining one.

Responsibilities

Register patients by obtaining necessary and accurate financial and demographic information.
Receive, investigate, and respond to inquiries and questions in a pleasant and helpful manner.
Determine the financial status of the patient and/or guarantor and complete financial and insurance-related functions and signatures.
Communicate with third-party payors, obtain insurance benefits, and obtain insurance authorizations.
Collect amounts due from patients at admission or in the emergency room setting before discharge.
Complete all necessary reports.
Communicate with Case Management, Patient Financial Services, the Self/Pay/Medicaid Eligibility Team, and other departments when appropriate.