Patient Access Registrar I, Day Shift, Rehabilitation

Adventist HealthCare•Rockville, MD

1d•Onsite

About The Position

Adventist HealthCare seeks an experienced Patient Access Registrar for its Rehabilitation department. The role supports the organization’s mission to extend God’s care through physical, mental, and spiritual healing. The registrar provides patient service, handles registration and insurance-related processes, assesses patient accounts, communicates coverage and financial obligations, and coordinates bed placement. The position is full-time, 40 hours per week, with a typical Monday–Friday schedule from 6:30 a.m. to 3:00 p.m. It is classified as non-exempt under the Fair Labor Standards Act. The pay range is $19.21–$24.90 per hour. Adventist HealthCare offers medical, prescription, dental, and vision coverage; employer-paid short- and long-term disability, basic life insurance, and AD&D; paid time off; an employer retirement contribution and matching after one year of eligible employment, subject to a three-year vesting period; voluntary benefits; subsidized childcare at participating centers; tuition reimbursement; and Employee Assistance Program support. The organization also highlights work-life balance through nonrotating shifts, recognition and rewards, and free employee parking.

Requirements

High school graduate or equivalent.
At least one year of experience in a healthcare environment; experience with insurers or in public health settings may qualify.
At least one year of experience in patient registration and/or eligibility and benefits.
Some knowledge or training in government payer rules and regulations.
Some knowledge or training regarding TPLs, workers’ compensation, and other payment sources and liabilities.
Ability to multitask and work under pressure with minimal supervision.
Basic knowledge of office equipment and PC skills.

Nice To Haves

Some college is preferred.

Responsibilities

Demonstrate excellent patient service and assist with internal and external problem resolution.
Provide exceptional customer service and model correct phone etiquette.
Promote teamwork and a positive work environment.
Communicate with management when issues arise and escalate appropriate issues.
Distinguish between issues that can be resolved independently and those that should be escalated to management.
Assist with training new team members.
Independently solve problems and identify opportunities for improvement.
Complete follow-up in accordance with department policy.
Verify the accuracy of insurance information and insurance eligibility for all patients.
Conduct patient account assessments.
Attempt to ensure patient liabilities are paid in full at the time of service.
Clearly communicate insurance coverage and benefits, patient financial obligations, and the impact of unpaid services to patients or their designees.
Coordinate bed placement according to hospital and staffing guidelines.
Complete other duties as assigned.

Benefits

Work-life balance through nonrotating shifts.
Recognition and rewards for professional expertise.
Free employee parking.
Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
Paid time off.
Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
Voluntary benefits, including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
Subsidized childcare at participating childcare centers.
Tuition reimbursement.
Employee Assistance Program support.