Patient Access Registrar I, Day Shift, Rehabilitation
About The Position
Adventist HealthCare seeks an experienced Patient Access Registrar for its Rehabilitation department. The role supports the organization’s mission to extend God’s care through physical, mental, and spiritual healing by providing exceptional patient service and completing patient access and financial processes. The registrar verifies insurance information and eligibility, assesses patient accounts, communicates coverage and financial obligations, and coordinates bed placement. The position also supports teamwork, problem resolution, training, and process improvement. This is a full-time, non-exempt position scheduled for 40 hours per week, Monday through Friday, 6:30 a.m. to 3:00 p.m. The listed pay range is $19.21–$24.90. The work location is Adventist Rehabilitation in Rockville.
Requirements
- High school graduate or equivalent.
- At least one year of experience in a healthcare environment; experience with insurers or in public health settings may qualify.
- At least one year of experience in patient registration and/or eligibility and benefits.
- Some knowledge or training in government payer rules and regulations.
- Some knowledge or training regarding TPLs, workers’ compensation, and other payment sources and liabilities.
- Ability to multitask and work under pressure with minimal supervision.
- Basic knowledge of office equipment and PC skills.
Nice To Haves
- Some college education.
Responsibilities
- Demonstrate excellent patient service and assist with internal and external problem resolution.
- Provide exceptional customer service and model correct phone etiquette.
- Promote teamwork and a positive work environment.
- Communicate issues to management and escalate appropriate matters.
- Distinguish between issues that can be troubleshot independently and those requiring management involvement.
- Assist with training new team members.
- Independently identify and solve problems and identify opportunities for improvement.
- Complete follow-up according to department policy.
- Verify the accuracy of insurance information and verify insurance eligibility for all patients.
- Conduct patient account assessments.
- Attempt to collect patient liabilities in full at the time of service.
- Clearly communicate insurance coverage and benefits, patient financial obligations, and the impact of unpaid services to patients or their designees.
- Coordinate bed placement according to hospital and staffing guidelines.
- Complete other duties as assigned.
Benefits
- Work-life balance through nonrotating shifts.
- Recognition and rewards for professional expertise.
- Free employee parking.
- Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
- Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
- Paid time off.
- Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
- Voluntary benefits including flexible spending accounts, legal plans, life insurance, pet insurance, auto insurance, home insurance, long-term care insurance, and critical illness and accident insurance.
- Subsidized childcare at participating childcare centers.
- Tuition reimbursement.
- Employee Assistance Program support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
