Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Woodstock, VA

18d • Onsite

About The Position

The Patient Access & Pre-Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective, appropriate, and fiscally responsible work. The Supervisor resolves issues within the assigned area, maintains working knowledge of its functions, and partners with the Patient Access Manager to coach staff and support strong performance. The role oversees staff orientation and training and performs revenue cycle tasks needed to support compliance and excellent customer service. It also assists the Patient Access Manager with daily operations.

This is an on-site position at Valley - Shenandoah Memorial Hospital in Woodstock, Virginia. Compensation is $47,400–$59,250 per year, based on experience. The role includes an on-call rotation covering days, nights, and weekends as needed; on-call responsibilities may include providing staff with administrative or educational guidance by phone or filling in when staffing issues or unexpected volumes arise.

Requirements

• Certified Healthcare Access Management (CHAM) certification.
• Certified Revenue Cycle Representative (CRCR) certification.
• High school diploma or GED.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Must be able to work on-site at Valley - Shenandoah Memorial Hospital in Woodstock, Virginia.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Two-year associate degree or four-year bachelor's degree.
• Two to three years of supervisory experience in a healthcare or business field.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and experience managing teams using AI to support process and technological improvements, including exploration, experimentation, and application.

Responsibilities

• Coordinate registration duties performed by direct and indirect reporting employees.
• Ensure registration and pre-registration duties are completed daily.
• Train staff and monitor daily productivity, communicating results to staff.
• Provide and review reporting on department performance metrics, including point of service, wait times, overtime, and productivity, on requested reporting schedules.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies.
• Minimize overtime while maximizing productivity.
• Track and monitor the upfront collection process.
• Assign goals and provide coaching and corrective action as appropriate.
• Participate in an on-call rotation covering days, nights, and weekends as needed; provide administrative and educational guidance by phone and fill in for call-offs, staffing issues, or unexpected volumes when necessary.
• Assist with developing department processes and procedures.
• Conduct staff education and development, audits, and ongoing coaching to support acceptable performance.
• Serve as a resource for staff and ancillary departments.
• Promote excellent service for internal and external customers and hold self and others accountable for service-oriented behavior.
• Manage assigned projects, including implementation, tracking, and process changes.
• Report routinely to Patient Access Leadership for monitoring and participate in facility activities as assigned.
• Gather assigned statistical information and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and communication between the clinical team and Ensemble's team.
• Assist the Patient Access Manager with day-to-day operations.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED