Patient Access Liaison 1 - Part Time
About The Position
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better. This role facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration/scheduling experience. The Patient Access Liaison is responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. They perform registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. This role also provides estimates for services when appropriate and receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays.
Requirements
- HS Diploma or equivalent with minimum of 2 years job related experience.
- Basic MS Word & MS Excel.
- Customer Service and organizational skills.
Nice To Haves
- Associate degree with 6 months job-related experience.
- Minimum Experience of 1 year preferred in a job-related experience.
- National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
Responsibilities
- Greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner.
- Checking patients into the system and provides direction based on appointment location, financial clearance and counseling status.
- Acknowledging and assisting patients with special needs and respecting confidentiality.
- Responding to telephone calls according to established customer service standards.
- Providing requested information to callers.
- Performing accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification.
- Accurately establishing and scheduling appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs.
- Initiating contact to patients to obtain additional information or confirm scheduled appointments.
- Performing registration functions in the system and entering accurate and complete demographic and financial information to aid in securing payment for services rendered.
- Performing insurance eligibility verification and executing payor requirements as needed.
- Initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
- Providing estimates for services when appropriate, communicating and actively soliciting patient liability.
- Entering testing orders in the appropriate system when necessary.
- Obtaining signatures for all required organization, state and federal consents and / or notifications.
- Remaining compliant, current, and knowledgeable with Department Policies and Procedures.
- Fulfilling all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
- Performing other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
