Patient Access Liaison 1 - (PT, Day/Eve)

Norwalk Hospital Association•Norwalk, CT

35d•$20 - $22

About The Position

Facilitates patient flow from scheduling through registration check-in to provide a one-touch registration and scheduling experience. Obtains demographic and financial information to support accurate patient identification and determine appropriate payment sources. Performs registration, insurance eligibility verification, patient liability collection, scheduling, and admitting duties; provides service estimates when appropriate; and receives and processes patient financial liability payments. This part-time position is 32 hours per week, with varying shifts between 7:00 a.m. and 7:00 p.m., including rotating weekends. The description also notes that working hours may include weekends, evenings, overnights, and holidays. The role includes greeting and assisting patients and other visitors, answering calls, searching and selecting patient records, scheduling appointments, entering registration information and testing orders, verifying insurance, obtaining required consents, and following department policies and compliance requirements. The position is with Norwalk Hospital Association in the Patient Access department. The stated hourly salary range is $19.57–$21.63.

Requirements

High school diploma and at least 2 years of job-related experience, or an associate degree with 6 months of job-related experience; the associate-degree pathway is identified as preferred.
Minimum of 1 year of job-related experience is preferred elsewhere in the posting.
Basic Microsoft Word and Microsoft Excel skills.
Customer service and organizational skills.

Nice To Haves

Associate degree with 6 months of job-related experience.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Responsibilities

Greet patients, physicians, staff, coworkers, and guests promptly and professionally; check patients into the system, direct them based on appointment location and financial clearance or counseling status, assist people with special needs, and respect confidentiality.
Respond to telephone calls according to customer service standards and provide requested information. When assigned to scheduling, use best practices and workflow improvements to help reduce abandoned calls, call length, and average speed to answer.
Search for and select patients accurately in the hospital system in accordance with Patient Identification procedures, maintaining the integrity of the Electronic Master Patient Index and accuracy of patient identification.
Establish and schedule service appointments for patients or physician offices according to scheduling-system and clinical-EMR protocols; contact patients when needed to obtain information or confirm appointments.
Perform registration functions and enter complete, accurate demographic and financial information to support payment for services.
Verify insurance eligibility and fulfill payer requirements, including initiating online eligibility transactions and contacting payers for billing information, authorizations, and service scripts when appropriate.
Provide service estimates when appropriate, communicate patient liability, and actively solicit payment.
Enter testing orders in the appropriate system when necessary, applying knowledge of coding, procedural protocols, and the charge description master.
Obtain signatures for required organizational, state, and federal consents or notifications.
Remain compliant, current, and knowledgeable about department policies and procedures.
Fulfill compliance responsibilities related to HIPAA, EMTALA, and the Patient Bill of Rights.
Perform other duties as assigned.

Benefits

Paid time off (PTO).
Medical, dental, and vision coverage.
Health and dependent care flexible spending accounts.
Health savings account.
401(k) retirement plan.
Basic life and AD&D insurance.
Wellness programs.
Employee assistance program.
Team member discounts.
Benefits for union positions may vary under applicable collective bargaining agreements.