Patient Access Engagement Liaison

Emory Healthcare•Tucker, GA

2h•$18 - $22

About The Position

The Patient Access Engagement Liaison provides communications support to patients, families, and referring providers for healthcare services, helping create a positive patient and family experience as the first impression of Emory Healthcare. This call center role is the primary point of contact for scheduling and communication needs through the Patient Access Center and works with patients, families, referring providers, and clinical and non-clinical staff to coordinate the patient's healthcare experience at The Emory Clinic. The role also involves accurately sending provider messages regarding prescription refills and escalated medical conditions to support timely, clear communication. Successful candidates are expected to maintain quality and productivity standards, assist with registration and scheduling across multiple sections and skills, navigate multiple applications, and participate in ongoing training and cross-training. Candidates may be required to work varied scheduled hours and shifts, including evenings, nights, weekends, and holidays. After meeting or exceeding expectations for at least six months, candidates are expected to demonstrate outstanding expertise and willingness to mentor new Patient Access Engagement Liaisons.

Requirements

Strong computer, writing, and customer service skills.
Ability to maintain quality score requirements and productivity while adhering to established guidelines.
Ability to assist with all registration aspects, schedule in multiple sections and skills, and navigate multiple applications.
Ability to participate in ongoing training and cross-training.
May be required to work various scheduled hours and shifts, including evenings, nights, weekends, and holidays.

Nice To Haves

High school diploma preferred; BA/BS preferred.
One year of experience in customer service, hospitality, sales, or a large contact center environment preferred.

Responsibilities

Provide communications support to patients, families, and referring providers for healthcare services.
Serve as the primary point of contact for scheduling and communication needs through the Patient Access Center.
Work with patients, families, referring providers, and clinical and non-clinical staff to coordinate the patient's healthcare experience at The Emory Clinic.
Accurately send provider messages for prescription refills and escalated medical conditions, ensuring timely and clear communication.
Assist with registration and scheduling in multiple sections and skills, and navigate multiple applications.
Participate in ongoing training and cross-training to enhance role-related skills and knowledge.
Meet established quality score and productivity requirements and guidelines.
Mentor new Patient Access Engagement Liaisons after meeting or exceeding expectations for at least six months.
Perform other duties as assigned to meet Emory Healthcare's goals and objectives.