Community Engagement Liaison

QTS Data Centers • US IA Remote, IA

1d

About The Position

The Community Engagement Liaison serves as QTS’s primary local representative at a data center campus, building and maintaining relationships with communities where QTS operates and grows. The role helps establish trust, address concerns, manage opposition, support project execution, and demonstrate QTS’s commitment to being a responsible community partner.

The liaison engages residents, businesses, government officials, civil society, faith-based organizations, and advocacy groups. Working independently in the field and collaboratively across QTS teams, the role gathers community feedback and sentiment, supports stakeholder engagement planning, and helps identify community development partnerships and volunteer opportunities. The position also supports regulatory, permitting, policy, and communications efforts related to QTS projects.

Requirements

• At least five years of experience in community engagement, public affairs, government relations, or a related field.
• Bachelor’s degree in Public Affairs, Political Science, Communications, Business, or related professional experience.
• Experience collaborating directly with communities, particularly in land use, infrastructure, or large-scale development industries.
• Demonstrated ability to collaborate cross-functionally in a high-volume, fast-paced, dynamic organization.
• Experience in crisis response and managing public opposition to development projects.
• Demonstrable action-oriented leadership.
• Exceptional communication and public speaking skills, including the ability to engage diverse stakeholders respectfully and in a solution-driven manner.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing situations in a high-growth company.
• Ability to prioritize, multitask, and deliver high-quality work within tight timeframes.

Nice To Haves

• Master’s degree in Public Affairs, Political Science, Communications, Business, or related professional experience.
• Experience in real estate development, energy, mining, or hyperscale projects.
• Military veterans with Civil Affairs Corps experience or professionals with a background in community engagement for regulated industries are strongly encouraged to apply.
• Ability to navigate local government processes, permitting, and regulatory frameworks while maintaining transparency and accountability.

Responsibilities

• Establish and maintain relationships with local residents, businesses, government officials, civil society, faith-based organizations, and advocacy groups, representing QTS with trust, transparency, and respect.
• Act as a local point of contact to share project updates, answer community questions, and address concerns.
• Organize opportunities to communicate project updates and solicit community feedback.
• Lead community complaint management in accordance with QTS procedures, handling concerns fairly, transparently, and promptly, and escalating them as needed.
• Attend public meetings, events, hearings, and town halls to engage stakeholders, share QTS updates, solicit feedback, and demonstrate QTS’s community involvement.
• Partner with the QTS Community Impact Team to assess community development priorities and identify suitable partnerships and volunteer opportunities aligned with QTS values and goals.
• Support Economic Development and Government Relations teams in navigating regulatory, permitting, and policy environments to enable business continuity and meet project milestones.
• Partner with Communications and Brand teams to ensure consistent messaging, tell the QTS story, and support local media engagement.
• Update and use the Community Assessment tool to inform engagement strategy and plans.
• Provide internal teams with insights about community sentiment, key stakeholders, community priorities, and existing or emerging risks.
• Maintain and regularly update the key stakeholder map.
• Lead annual stakeholder engagement strategy, planning, and resource requests.
• Track and report community engagement activities in accordance with QTS requirements.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Bonus or commission eligibility for every employee.
• Generous paid time off, paid volunteer days, and floating holidays.
• Stock Purchase Plan.
• 11 paid holidays annually and holiday compensation when worked.
• Pet insurance and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental leave.
• Military benefits package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level