Patient Access Liaison 1 - (PT, Eve)

Danbury Hospital•Danbury, CT

35d•$20 - $22

About The Position

The Patient Access Liaison facilitates patient flow from scheduling through registration check-in, supporting a “one touch” registration and scheduling experience. The role obtains demographic and financial information to ensure accurate patient identification and identify appropriate payment sources. Duties include registration, insurance eligibility verification, patient liability collection, scheduling, admitting, providing service estimates when appropriate, and receiving and processing patient financial liability payments. Working hours may include weekends, evenings, overnights, and holidays. This is a part-time position of 24 hours per week, consisting of four six-hour shifts scheduled between 4:30 p.m. and 11:30 p.m., including every other Saturday and Sunday. The position is with Danbury Hospital’s Patient Access department.

Requirements

High school diploma and at least 2 years of job-related experience, or an associate degree with 6 months of job-related experience (preferred pathway).
Basic Microsoft Word and Microsoft Excel skills.
Customer service and organizational skills.
Minimum of 1 year of job-related experience is preferred.

Nice To Haves

Associate degree with 6 months of job-related experience.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
At least 1 year of job-related experience.

Responsibilities

Greet patients, physicians, staff, coworkers, and guests promptly and professionally; check patients into the system and direct them based on appointment location, financial clearance, and counseling status.
Acknowledge and assist patients with special needs while respecting confidentiality.
Respond to telephone calls according to customer service standards and provide requested information; when assigned to scheduling, use best practices and workflow improvements to help reduce abandoned calls, call length, and average speed to answer.
Search for and select patients accurately within the hospital system using the Patient Identification procedure to preserve the integrity of the Electronic Master Patient Index (EMPI).
Establish and schedule service appointments accurately according to scheduling-system and clinical EMR protocols; contact patients when needed to obtain information or confirm appointments.
Perform registration functions and enter complete, accurate demographic and financial information to support payment for services.
Verify insurance eligibility and carry out payer requirements, including online eligibility transactions and contacting payers for billing information, authorizations, or service scripts when appropriate.
Provide service estimates when appropriate, communicate and actively solicit patient liability, and receive and process patient liability payments.
Enter testing orders in the appropriate system when necessary, applying knowledge of coding, procedural protocols, and the charge description master.
Obtain signatures for required organizational, state, and federal consents and notifications.
Remain compliant, current, and knowledgeable about department policies and procedures.
Fulfill compliance responsibilities related to HIPAA, EMTALA, and the Patient Bill of Rights.
Perform other duties as assigned.