Patient Access Front Desk Associate, FAU Primary Care, $1,000 Bonus, FT, 8A-4:30P
About The Position
The Patient Access Front Desk Associate coordinates patient flow and timely processing, and maintains knowledge of departmental, physician-practice, or hospital procedures for addressing patient questions and concerns. The role requires knowledge of insurance requirements, Baptist Health South Florida pricing, financial assistance options, and Revenue Cycle operations. The associate supports go-lives and departmental initiatives, including onboarding and training team members, and participates in departmental committees or champion opportunities. The associate provides professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members in accordance with the Baptist Health philosophy of service excellence. The position is full-time, with a listed schedule of 8:00 a.m. to 4:30 p.m. Estimated pay is $17.27–$21.93 per hour, depending on experience. A sign-on bonus of up to $1,000 is offered.
Requirements
- At least 1 year of Patient Access experience.
- Internal staff must have at least 1 year of Patient Access experience and demonstrate the ability to independently perform all functions in the Level 1 job description.
- Internal staff must meet or exceed BHSF registration accuracy and productivity standards for at least the most recent 6 months and exceed departmental KPIs.
- Internal staff must maintain a positive attitude, be self-motivated, encourage others, be identified as a team player, and be cross-trained in multiple areas, product lines, or practices to substitute for staff positions as needed.
- External candidates: Associate degree with 1 year of Patient Access experience, or 2 years of experience in lieu of a degree.
- Complete and pass the Patient Access training course.
- Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations.
- Detail-oriented and organized, with teamwork, compassion, excellent customer service, and interpersonal communication skills.
Nice To Haves
- Associate degree preferred for external candidates.
- Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, EMTALA, Medicare coverage structure, and medical necessity compliance guidelines.
- Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications.
- Knowledge of medical terminology.
- Bilingual English and Spanish or Creole.
Responsibilities
- Coordinate patient flow and ensure timely processing.
- Maintain knowledge of practices and procedures used to address patient questions or concerns.
- Maintain knowledge of insurance requirements, Baptist Health South Florida pricing, financial assistance options, and Revenue Cycle operations.
- Support go-lives and departmental initiatives, including onboarding and training team members.
- Participate in departmental committees and champion opportunities.
- Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.
Benefits
- Sign-on bonus of up to $1,000.
- Career growth and development opportunities, with clear pathways and ongoing support.
- Comprehensive health and wellness resources.
- Wellness program that can help employees eliminate their medical plan deductible.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
