Patient Access Front Desk Associate, Palliative Care, $1,000 Bonus, FT, 8A-4:30P

Baptist Health South Florida • Boca Raton, FL

10d • $18 - $22

About The Position

The Patient Access Front Desk Associate coordinates patient flow and timely processing, and maintains knowledge of departmental, physician-practice, and hospital practices to address patient questions and concerns. The role requires knowledge of insurance requirements, Baptist Health South Florida pricing and financial assistance options, and revenue cycle operations. The associate supports go-lives and departmental initiatives, including onboarding and training team members, and participates in departmental committees or champion opportunities. The position provides professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members in keeping with Baptist Health’s service-excellence philosophy. The estimated pay range is $17.62–$22.38 per hour, depending on experience.

Requirements

• High school diploma, certificate, GED, training, or experience.
• At least 1 year of experience is required.
• External candidates: associate degree with 1 year of Patient Access experience, or 2 years of experience in lieu of a degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations.
• Detail-oriented, organized, compassionate team player with excellent customer service and interpersonal communication skills.
• Internal candidates: at least 1 year of Patient Access experience and demonstrated ability to independently perform all Level 1 job functions.
• Internal candidates must meet or exceed BHSF registration accuracy and productivity standards for at least the most recent 6 months and exceed departmental KPIs.
• Internal candidates must maintain a positive attitude, be self-motivated, encourage others, and be cross-trained in multiple areas, product lines, or practices to substitute for staff as needed.

Nice To Haves

• Associate degree for external candidates.
• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, EMTALA, Medicare coverage structure, and medical necessity compliance guidelines.
• Understanding of insurance contracts, collections, authorizations and pre-certifications.
• Familiarity with Microsoft Office products and EMR applications.
• Knowledge of medical terminology.
• Bilingual English and Spanish or Creole.

Responsibilities

• Coordinate patient flow and timely processing.
• Maintain knowledge of departmental, physician-practice, and hospital practices to address patient questions and concerns.
• Maintain knowledge of insurance requirements, Baptist Health South Florida pricing, financial assistance options, and revenue cycle operations.
• Support go-lives and departmental initiatives, including onboarding and training team members.
• Participate in departmental committees and champion opportunities.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that may help employees eliminate their medical plan deductible.
• Tuition reimbursement.
• Sign-on bonus of up to $1,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED