Patient Financial Analyst, Revenue Cycle, FT, 8A-4:30P

Baptist Health South Florida • Boca Raton, FL

7d • $19 - $24

About The Position

Baptist Health is seeking a Patient Financial Analyst for its Revenue Cycle team. The analyst validates patient identity in compliance with HIPAA, reviews patient balance details and billed services, and confirms patient, insurance, and demographic information. The role identifies customer concerns and helps resolve them, coordinating follow-up with departments across Baptist Health as needed.

The analyst answers incoming calls through the Interactive Voice Response System from patients, attorneys, and internal and external customers regarding Baptist Health facilities. The role documents actions in the SMS/Invision System, uses knowledge of managed care contracts to submit contractual adjustments when appropriate, and uses available system resources to resolve patient issues promptly. The analyst also processes, documents, and works incoming patient mail within 7–10 days. The listed estimated pay range is $18.69–$24.30 per hour, depending on experience.

Requirements

• High school diploma, certificate, GED, training, or equivalent experience.
• At least 3 years of customer service experience in a healthcare call center environment.
• Knowledge of the healthcare setting.
• Working knowledge of medical terminology, Revenue Codes, DRG guidelines, ICD-9, CPT-4, modifiers, HCPC codes, HIPAA, and statutory regulations.
• Knowledge of online verifications through Availity, internet use, Microsoft Word, Excel, PowerPoint, and Access, and Vista Hipath Pro-Center Agile.
• Detail orientation, problem-solving ability, good math, writing, and interpersonal skills.
• Ability to handle difficult callers in a high-call-volume setting.
• Ability to multitask and work under pressure to meet stringent deadlines.

Nice To Haves

• Bilingual ability.

Responsibilities

• Validate patient identity in compliance with HIPAA regulations.
• Analyze patient balance details and review billed services, validating patient, insurance, and demographic information.
• Identify customer concerns and assist with resolution, including following up with relevant departments across Baptist Health.
• Answer incoming calls through the Interactive Voice Response System from patients, attorneys, and internal and external customers for Baptist Health facilities.
• Document all actions in the SMS/Invision System.
• Use knowledge of managed care contracts to submit contractual adjustments on accounts when necessary.
• Use available system resources to resolve patient issues promptly.
• Process, document, and work incoming patient mail within a 7–10 day window.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED