Medical Receptionist, Neurosurgery, 8a-4:30p

UofL Health•Louisville, KY

22h•Onsite

About The Position

The Medical Receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. The role is based at UofL Health’s outpatient center in Louisville, Kentucky, and supports the Neurosurgery practice. The receptionist checks patients in and out of the electronic medical record, helps ensure patient questionnaires are complete, addresses patient questions and needs, and reviews physician visit orders to help manage and expedite care. The position also supports the department and organization through teamwork, professionalism, confidentiality, and compliance with safety standards and organizational policies.

Requirements

High school diploma or GED/equivalent.
Strong customer service and communication skills.
Professional phone etiquette.
Ability to communicate effectively verbally and in writing.
Ability to solve practical problems.
Proficiency with basic computer skills.
Commitment to service, organizational values, professionalism, confidentiality, and safety standards.

Nice To Haves

One year of healthcare experience.

Responsibilities

Answer phone calls and direct them appropriately.
Check patients into the electronic medical record.
Ensure patient packet questionnaires are complete and assist patients with completing them when needed.
Address patients’ questions or needs.
Review physician visit orders and manage and expedite ordered care, including referrals, follow-up visits, DME orders, test orders, and medication orders.
Print paperwork for patient education and test instructions.
Check patients out of the electronic medical record at the completion of visits.
Support department and organizational goals and enhance team effectiveness by assisting team members, the department, and the organization.
Maintain compliance with company policies, procedures, and standards of conduct.
Comply with HIPAA privacy and security requirements and maintain confidentiality.
Demonstrate professionalism and appropriate conduct and demeanor.
Protect sensitive data and adhere to organizational and department-specific safety standards and guidelines.
Work collaboratively and support team members.
Provide exceptional customer service and interact effectively with physicians, patients, residents, visitors, staff, and the broader health care community.
Perform other duties as assigned.