Patient Access Associate 2, MNI Neurology Office I, $1000 Bonus, FT, 8A-4:30P

Baptist Health South Florida • Miami, FL

3d • $18 - $22

About The Position

The Patient Access Associate 2 coordinates patient flow and timely processing, and maintains knowledge of practices used within the department, physician practice, or hospital to address patient questions and concerns. The role requires knowledge of insurance requirements, Baptist Health South Florida pricing and financial assistance options, and Revenue Cycle operations.

The associate supports go-lives and departmental initiatives, including onboarding and training team members, and participates in departmental committees or champion opportunities. The role practices Baptist Health’s service-excellence philosophy by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members. The estimated pay range is $17.62–$22.38 per hour, depending on experience.

Requirements

• High school, certificate, GED, training, or experience.
• Internal candidates: At least 1 year of Patient Access experience and demonstrated ability to independently perform all functions in the Level 1 job description.
• Internal candidates: Meet or exceed BHSF registration accuracy and productivity standards for at least the most recent 6 months.
• Internal candidates: Exceed departmental KPIs.
• Internal candidates: Maintain a positive attitude, be self-motivated, and encourage others.
• Internal candidates: Be identified as a team player and be cross-trained in multiple areas, product lines, or practices to substitute for staff positions as needed.
• External candidates: 1 year of Patient Access experience with an associate degree, or 2 years of experience in lieu of a degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations.
• Detail-oriented, organized, and a team player, with compassion and excellent customer-service and interpersonal communication skills.
• Minimum required experience: 1 year.

Nice To Haves

• Associate degree preferred for external candidates.
• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, EMTALA, Medicare coverage structure, and medical-necessity compliance guidelines.
• Understanding of insurance contracts, collections, authorizations or pre-certifications, Microsoft Office products, and EMR applications.
• Knowledge of medical terminology.
• Bilingual English and Spanish or Creole.

Responsibilities

• Coordinate patient flow and ensure timely processing.
• Maintain knowledge of departmental, physician-practice, and hospital practices to address patient questions and concerns.
• Maintain knowledge of insurance requirements, BHSF pricing, financial assistance options, and Revenue Cycle operations.
• Support go-lives and departmental initiatives, including onboarding and training team members.
• Participate in departmental committees and champion opportunities.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.
• $1,000 bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED