Patient Financial Associate 1, Patient Access, $1000 Bonus, FT, 7A -7:30P

Baptist Health South Florida • Miami, FL

1d • $18 - $22

About The Position

Applies only to Emergency Department and BOS Digital Registration. Supports the revenue cycle, compliance, and patient experience by accurately and efficiently completing registration, financial screening, verification, and patient throughput tasks. The associate is responsible for meeting individual collection goals and maintaining a close working relationship with clinical team members to help provide a seamless, positive experience for patients and caregivers.

This is an essential-staff position. The associate must be able to work as needed on weekends, holidays, and during disastrous events. The role may require presenting and thoroughly explaining legal, ethical, and compliance-related documents to patients during registration. The associate practices Baptist Health's service-excellence philosophy by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

The estimated pay range is $17.62–$22.38 per hour, depending on experience.

Requirements

• High school diploma, certificate, GED, training, or experience.
• Complete and pass the Patient Access training course.
• Ability to work in a fast-paced public health or revenue cycle setting, with demonstrated experience in payment collection such as billing, sales, collections, or customer service.
• Ability to perform basic mathematical calculations.
• Detail-oriented, organized, and collaborative approach.
• Compassionate, with excellent customer service and interpersonal communication skills.
• Ability to multitask and maintain an agile mindset.
• Must be able to work as needed on weekends, holidays, and during disastrous events.
• Minimum required experience: less than 1 year.
• In lieu of a degree and/or experience, a highly motivated individual may qualify by satisfactorily demonstrating or role-playing the required skills professionally and convincingly.

Nice To Haves

• Associate degree preferred.
• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, and EMTALA.
• Understanding of insurance contracts, collections, authorizations, pre-certifications, Microsoft Office products, and EMR applications.
• Knowledge of medical terminology.
• Bilingual in English and Spanish or Creole preferred.

Responsibilities

• Complete registration, financial screening, verification, and patient throughput tasks accurately and efficiently.
• Support revenue cycle, compliance, and patient experience activities.
• Meet individual collection goals.
• Maintain a close working relationship with clinical team members to support a seamless and positive experience for patients and caregivers.
• Present and thoroughly explain legal, ethical, and compliance-related documents to patients at registration when required.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED