Patient Financial Associate 1, ED Patient Access, $1000 Bonus, FT, 07P-7:30A
About The Position
Applies only to Emergency Department and BOS Digital Registration. Responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput. The incumbent is responsible for meeting individual collection goals and maintaining a close working relationship with all members of the clinical team to ensure a seamless and positive experience for patients and caregivers. This position is considered essential staff and requires availability to work as needed on weekends, holidays, and during disastrous events. The role may require presenting and thoroughly explaining legal, ethical, and compliance-related documents to patients at registration. The incumbent practices Baptist Health's philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.
Requirements
- High school diploma, certificate, GED, training, or experience as listed in the posting.
- Complete and pass the Patient Access training course.
- Ability to work in a fast-paced public health or Revenue Cycle setting, with demonstrated experience in payment collection such as billing, sales, collections, or customer service.
- Ability to perform basic mathematical calculations.
- Detail-oriented, organized team player with compassion and excellent customer service and interpersonal communication skills.
- Ability to multitask and maintain an agile mindset.
- Minimum required experience: less than 1 year.
Nice To Haves
- Associate degree preferred.
- Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, and EMTALA.
- Understanding of insurance contracts, collections, authorizations, pre-certifications, Microsoft Office products, and EMR applications.
- Knowledge of medical terminology.
- Bilingual English and Spanish or Creole preferred.
- In lieu of degree and/or experience, a highly motivated individual able to satisfactorily demonstrate or role-play required skills professionally and convincingly may be considered.
Responsibilities
- Accurately and efficiently complete registration, financial screening, verification, and patient-throughput tasks.
- Meet individual collection goals.
- Maintain close working relationships with clinical team members to support a seamless, positive experience for patients and caregivers.
- Present and thoroughly explain legal, ethical, and compliance-related documents to patients at registration when required.
- Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.
- Work as needed on weekends, holidays, and during disastrous events.
Benefits
- Career growth and development opportunities with clear pathways and ongoing support.
- Comprehensive health and wellness resources.
- Wellness program that can help employees eliminate their medical plan deductible and reduce out-of-pocket healthcare costs.
- Tuition reimbursement.
- $1,000 bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
