Patient Representative BBC ED FT Nights 7p-7:30a

Bronson Healthcare•Battle Creek, NE

3d•Onsite

About The Position

Patient Representatives support efficient patient access throughout the organization by greeting and registering patients, collecting and entering demographic and insurance information, verifying coverage, scheduling appointments, providing financial information and price estimates, and collecting payments. The role requires knowledge of billing and coding requirements and the ability to resolve patient financial issues and negotiate payment arrangements. Representatives work as part of a team, provide exceptional customer service, and understand how accurate and complete information affects patient care and the revenue cycle. Other duties may be assigned. This position is based at Bronson Battle Creek Hospital in Battle Creek and is a full-time, 12-hour night-shift role scheduled from 7 p.m. to 7:30 a.m., with 36 scheduled hours per week. Patient Representatives assigned to an Emergency Department team participate in a facility-based weekend standby rotation from Friday at 7 p.m. through Monday at 7 a.m.; this may occur two to six times per year. The work involves frequent patient and customer contact, deadlines, and high volumes of work. It may require operating a personal computer or CRT with full attention for up to 40% of the time, as well as regular walking, standing, stooping, bending, sitting, and occasional lifting of light objects. The posting also includes duties to assist employees and visitors with concerns, take responsibility for the safety and security of designated areas, monitor security cameras, and respond to potential security risks.

Requirements

High school diploma or GED.
Previous customer service experience.
Basic typing speed of 45 WPM, basic ten-key skills, and computer skills in a Windows environment.
Experience with multiple computer applications and operating systems, as well as office machines.
Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
Knowledge of revenue cycle components and how the role can affect the overall process.
Knowledge of the impact accurate registration has on patient satisfaction.
Analytical skills to solve simple to semi-complex problems.
Organization, prioritization, and time-management skills.
Ability to concentrate and pay close attention to detail.
Ability to multitask and adapt to change.
Ability to maintain composure amid deadlines, customer contact, and high work volumes.
Ability to participate in the Emergency Department weekend standby rotation, which may occur two to six times a year.

Nice To Haves

Medical terminology knowledge.
CPT and ICD-10 coding knowledge.
For Cancer Center positions only: associate degree in a related field, or two years of related experience and/or training in a healthcare environment; two years of business-office experience may be considered.
For Cancer Center positions only: Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Greet and register patients accurately and efficiently.
Verify insurance eligibility using online systems.
Provide and complete required patient forms.
Collect and enter payments and follow required balancing procedures.
Analyze, interpret, and enter physician orders.
Scan and index forms.
Schedule appointments and communicate appointment information accurately and efficiently for multiple facilities and ancillary departments.
Verify insurance for scheduled and urgent/emergent patients according to payer guidelines and obtain authorizations based on payer-specific criteria.
Accurately complete assigned work queues.
Identify financial counseling needs.
Maintain confidentiality in verbal, written, and electronic communications.
Follow established processes, protocols, and workflows.
Take initiative to resolve problems and meet patient needs.
Assist employees and visitors with concerns.
Assume responsibility for the safety and security of designated areas.
Monitor security cameras, identify potential security risks, and respond accordingly.
Perform other duties as assigned.