Part-Time Patient Access Customer Service Representative
About The Position
The Patient Access Customer Service Representative is the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. This on-site, part-time role is based at LifePoint Portage Hospital in Hancock, Michigan. The representative supports the patient experience, hospital operations, and revenue cycle processes by assisting patients and families during check-in, answering questions, and coordinating with care teams. The role includes working across multiple computer systems, collecting patient and insurance information, entering demographic and medical data, collecting co-pays, and providing cost estimates when applicable. R1 provides training, and prior healthcare experience is not required. The scheduled hours are Sunday 10:30 a.m.–4:00 p.m., Monday and Tuesday 3:00 p.m.–8:30 p.m., and alternating Saturdays 9:30 a.m.–4:00 p.m.
Requirements
- High school diploma or GED.
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with strong attention to detail.
- Comfort adapting to shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help minimize registration delays and answer questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and experience in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
- Supportive team environment focused on innovation, collaboration, and patient experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
