Part-Time Patient Access Customer Service Representative

R1 • Hancock, MI

4d • Onsite

About The Position

R1 is hiring a part-time, on-site Patient Access Customer Service Representative at LifePoint Portage Hospital in Hancock, Michigan. The representative is the first point of contact for patients, helping them access care quickly and providing accurate, compassionate service during registration and check-in. The role involves working across computer systems, answering phones, collecting patient information, navigating insurance and coverage details, entering demographic and medical data, collecting co-pays, and providing cost estimates when applicable. The representative also collaborates with nurses, physicians, and care teams to support smooth patient flow and minimize registration delays.

The position offers on-the-job training for candidates without a healthcare background and exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations. The stated schedule is Sunday 10:30 a.m.–4:00 p.m., Monday and Tuesday 3:00 p.m.–8:30 p.m., and alternating Saturdays 9:30 a.m.–4:00 p.m. The US-based hourly pay range is $16.00–$21.10. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• Exceptional customer service experience, communication skills, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain high attention to detail.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide customer service and assist patients and families with check-in and registration using multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help patients access care promptly by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and learning opportunities in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED