Supervisor Patient Access Care
About The Position
The Patient Access Care Supervisor is responsible for the daily operations of all Patient Access Care functions and serves as a liaison between patients and the facility. The supervisor integrates departmental services with the hospital’s primary functions, develops and implements policies and procedures that guide or support service, assesses and improves department performance, and ensures departmental staff receive orientation and continuing education. The role promotes process improvements to meet and exceed customer needs. The position is in Patient Registration/Access Care at UHS Wilson Medical Center, with a regular schedule of 40 hours per week on the night shift. Compensation is $25.27–$37.90 per hour, depending on experience.
Requirements
- High school diploma or equivalent.
- Five years of experience in access care, customer service, or a related field.
- Two years of supervisory experience, or demonstrated internal experience as a supervisor, senior access care representative, or Team Lead Access Care.
Nice To Haves
- Bachelor’s degree.
- Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification.
- Five years of experience in access care, customer service, or a related field.
- Two years of supervisory experience.
Responsibilities
- Oversee the daily operations of all Patient Access Care functions.
- Serve as a liaison between patients and the facility.
- Integrate departmental services with the hospital’s primary functions.
- Develop and implement policies and procedures that guide or support service.
- Assess and improve department performance.
- Ensure orientation and continuing education for departmental staff.
- Promote process improvements to meet and exceed customer needs.
Benefits
- Medical, dental, and vision coverage for employees working 24 or more hours per week, starting the first of the month after hire.
- Discounted childcare through Bright Horizons.
- Voluntary benefits including pet insurance, legal services, and identity theft protection.
- PTO accrual starting on day one.
- 403(b) retirement plan with company match.
- Flexible spending accounts.
- Access to financial advisors.
- Up to $400 per year in wellness rewards.
- 24/7 EAP counseling and virtual mental health support.
- Food pantry and PTO donation program.
- Professional attire through the Classy Closet.
- Access to more than 100,000 online courses and leadership programs.
- Tuition reimbursement.
- Clinical ladders and internal mobility opportunities.
- Regular compensation reviews for market competitiveness and internal equity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
